£5 off until 26th December

When you spend over £15
(Cannot be used with other offers)

15% DISCOUNT until 31/10/18

Use LAUNCH coupon at checkout
(Cannot be used with other offers)

NEXT DAY LOCAL DELIVERY**

In selected areas

Privacy Policy

This privacy policy sets out how Crystal Artworks uses and protects any information that you give Crystal Artworks when you use this website. It also sets out how your personal data will be used in line with the GDPR legislation which came into effect on the 25th March 2018.

Crystal Artworks is committed to ensuring that your privacy is protected. You can be assured that, should you be asked to provide certain personally identifiable information on this site, such data will only be used in accordance with this privacy statement.

Crystal Artworks may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

GDPR

GDPR is the General Data Protection Regulations that has been developed to harmonize data protection across Europe. It applies to any organisation that processes personal data related to citizens within the EU.

Store owner

The store owner is Stuart J Small. The owner operates as a sole trader and is the sole point of contact regarding privacy issues on this website. Contact information for Stuart is available on the site contact page and is also shown in the contact section of this document.

How direct mail is received

The following information is provided as information regarding third-party processing of incoming printed mail. I do not receive direct mail to my own address as this is private. Instead, I use a remote address where post is scanned and provided to me online.

As such, personal information provided on mail will be stored remotely. The business mailing address, as shown in contact information below, is managed by ScanMyPost (www.scanmypost.co.uk). This is a trading name of Credit Reporting Agency Ltd, Trevithick House, Trevissome Park, Truro, Cornwall, United Kingdom, TR4 8UN.

If you are concerned about the security of personal data handled this way, please use an alternative method to contact me. In some cases, I may request direct mail to be forwarded to me at my private address. Mail received at the remote address is shredded one month after receipt, unless forwarded on. I will personally shred any forwarded mail as soon as I no longer require it.

A link to privacy and security information, regarding ScanMyPost, can be found at the bottom of pages on their website.

What we collect

We may collect the following information:

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Cookie policy

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Legal basis for processing personal data in line with GDPR

Your consent is always required with regard to processing any of your personal data. So processing of personal data will only be done on the basis that specific consent has been given. Such consent is required to be explicitly given by opting in.

Since Crystal Artworks is engaged in the design, production and retailing of physical products, it is necessary to undertake delivery of these products. Delivery can either be done by post or by digital download. In relation to this, processing of your personal data may be considered to constitute a legitimate interest on the part of Crystal Artworks.

Security

Crystal Artworks is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Additionally, personal information may be backed up offline to ensure it can be restored accurately.

How long your personal information will be retained for

Personal information held about you may be retained for up to 7 years in order to comply with record keeping requirements. However, where it is deemed unnecessary to retain data for this length of time, it will be removed sooner.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write, or email, us at the earliest opportunity. Under GDPR you have the right to obtain stored personal data for the purposes of portability.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Data aggregation, analytics and profile creation

We may analyse your browsing behaviour to draw inferences and create profiles about your personal preferences and behaviours. We may then use such information for the purposes described below;

Behavioural advertising and cross platform targeting

(a) Served by us

We may use your information (including profile data) to serve you with advertising, which is relevant to you, on our websites and the websites of third parties.

(b) Served by third parties on our websites

Advertisers or other third parties using our website may also engage in behavioural advertising and use cookies and web beacons in the manner described above. We do not control these advertisers or other parties' use of cookies or web beacons or what they do with the information they collect.

(c) Served by third parties on third party websites

We may provide your personal information (including profile data) to third parties who may then use it in combination with personal information that they have collected from you to serve you with relevant advertising on third party websites.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your rights under GDPR

The GDPR provides certain individual rights, as follows:

Right to be forgotten: You may request that Crystal Artworks remove all personal data held about without delay.

Right to object: You may prohibit Crystal Artworks from processing your personal data

Right to rectification: You can ask for your personal information to be corrected at any time, if you are aware that it is wrong.

Right of access: Crystal Artworks will not refuse free access to your information. All reasonable efforts to make your information available to you will be made free of charge. However, it is permissible for a charge to be applied where a request for data access is unfounded or excessive, or additional copies are requested after an initial request.

You have the right to know what personal data is being processed about you and how. This privacy policy sets out what and how. However, if you have questions, please feel free to use the contact details provided to email or phone for an explanation in the first instance.

Right of portability: As previously stated, you have the right to request that your personal data be provided for the purpose of portability. This means having your data transferred to another organisation without delay or refusal.

Right to fair and transparent processing: You have the right to information about how your data is being processed, why and what for.

Contact

I can be contacted by email, by phone or by post. Full contact details are provided on the site contact page. For postal communication, please be aware of the information given in the section on how direct mail is received. The address for postal mail is as follows: -

Mr Stuart James Small

Apt 23619

Chynoweth House

Trevissome Park

Truro

United Kingdom

TR4 8UN

Email address is: stuart.small@crystal-artworks.co.uk

Phone: 0333 050 7032 (8am to 5pm UK time only)

Review date

This policy has been reviewed and updated on the 5th October 2018. Information that has been given here is subject to regular review and updates made as necessary. In particular, errors and omissions will be corrected as they become apparent.

Your Shopping Cart
(0) -
£0.00